Transportation (GS-9/10)
Duties Help Duties Summary Securing Travel, Protecting People - At the Transportation Security Administration, you will serve in a high-stakes environment to safeguard the American way of life.
In cities across the country, you would secure airports, seaports, railroads, highways, and/or public transit systems, thus protecting America's transportation infrastructure and ensuring freedom of movement for people and commerce.
For additional information about our agency please:
Click Here Learn more about this agency Responsibilities This Transportation Assistant position is located in the Systems Operation Control Section, Flight Operations Division, LE/FAMS, Transportation Security Administration (TSA), Department of Homeland Security (DHS).
Duties include but are not limited to:
Creates and/or modifies domestic and international travel arrangements in SABRE.
Performs reservations-related administrative functions, which may include closing out program- and airline-specific processes or similar tasks associated with a particular reservation, as defined and directed by specific organization and carrier SOPs.
Answers inquiries from travelers, airlines, and hotels or otherwise routes questions and requests to appropriate staff.
Works closely with airline representatives as needed, leveraging communications skills and relationships to secure necessary flights, seat assignments, etc.
.
This position is also being announced through Public (US Citizens) procedures under Announcement #HQ-FAMS-FLTOP-21-21-004616-G.
Candidates who wish to be considered under both Public (US Citizens) and Government-Wide procedures must apply to both announcements.
Travel Required Not required Supervisory status No Promotion Potential F Job family (Series) 2102 Transportation Clerk And Assistant Requirements Help Requirements Conditions of Employment Selective Service registration is required.
You must possess US Citizenship or be a US National.
You must complete a favorable Background Investigation (BI).
You must have reached the minimum age (18) at the time of application.
See additional Conditions of Employment and Other Information section This is an Emergency Essential Position.
Must pass pre-employment drug screening AND random drug/alcohol testing.
Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.
Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive US Office of Management and Budget (OMB) and US Office of Personnel Management (OPM) guidance, and Office of Management and Budget plans and policies concerning hiring.
These authorities are subject to change.
Qualifications To qualify at the SV-F Pay Band (equivalent to GS-9/10), you must have one year of specialized experience at the SV-E Pay Band or GS-8 in the Federal service or equivalent experience in the private sector.
Specialized experience is defined as experience that has equipped you with the particular knowledge, skills and abilities to successfully perform the duties of the position.
Specialized experience is defined as; Using airline reservation systems to make travel arrangements (ie Sabre); Responding to a range of airline/reservation questions (such as ticketing information, travel itineraries, airline confirmation codes, seat maps, flight status, airline availability and etc.
) from travelers, airline representatives and/or hotels; AND Resolving airline discrepancies, validating travel documents and/or perform other comparable actions.
NOTE:
Credit for experience is given based on a 40-hour workweek.
Part-time experience is credited on a part-time ratio, ie, working 20 hours per week for two months equals one month of experience.
No additional credit is given for overtime.
National Service Experience (ie, volunteer experience):
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (eg, Peace Corps, AmeriCorps) and other organizations (eg, professional; philanthropic; religious; spiritual; community, student, social).
Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
You will receive credit for all qualifying experience, including volunteer experience.
The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees.
If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.
Resumes must include the following:
Narrative description of duties with start and end dates (including the month and year) for work experience.
State the number of hours worked in a position (ie full-time or part-time).
If part-time, state the total number of hours worked per week.
Performance level (ie band or grade) You must meet the qualification requirements for this position no later than the closing date of the vacancy announcement.
Education.
Estimated Salary: $20 to $28 per hour based on qualifications.
In cities across the country, you would secure airports, seaports, railroads, highways, and/or public transit systems, thus protecting America's transportation infrastructure and ensuring freedom of movement for people and commerce.
For additional information about our agency please:
Click Here Learn more about this agency Responsibilities This Transportation Assistant position is located in the Systems Operation Control Section, Flight Operations Division, LE/FAMS, Transportation Security Administration (TSA), Department of Homeland Security (DHS).
Duties include but are not limited to:
Creates and/or modifies domestic and international travel arrangements in SABRE.
Performs reservations-related administrative functions, which may include closing out program- and airline-specific processes or similar tasks associated with a particular reservation, as defined and directed by specific organization and carrier SOPs.
Answers inquiries from travelers, airlines, and hotels or otherwise routes questions and requests to appropriate staff.
Works closely with airline representatives as needed, leveraging communications skills and relationships to secure necessary flights, seat assignments, etc.
.
This position is also being announced through Public (US Citizens) procedures under Announcement #HQ-FAMS-FLTOP-21-21-004616-G.
Candidates who wish to be considered under both Public (US Citizens) and Government-Wide procedures must apply to both announcements.
Travel Required Not required Supervisory status No Promotion Potential F Job family (Series) 2102 Transportation Clerk And Assistant Requirements Help Requirements Conditions of Employment Selective Service registration is required.
You must possess US Citizenship or be a US National.
You must complete a favorable Background Investigation (BI).
You must have reached the minimum age (18) at the time of application.
See additional Conditions of Employment and Other Information section This is an Emergency Essential Position.
Must pass pre-employment drug screening AND random drug/alcohol testing.
Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.
Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive US Office of Management and Budget (OMB) and US Office of Personnel Management (OPM) guidance, and Office of Management and Budget plans and policies concerning hiring.
These authorities are subject to change.
Qualifications To qualify at the SV-F Pay Band (equivalent to GS-9/10), you must have one year of specialized experience at the SV-E Pay Band or GS-8 in the Federal service or equivalent experience in the private sector.
Specialized experience is defined as experience that has equipped you with the particular knowledge, skills and abilities to successfully perform the duties of the position.
Specialized experience is defined as; Using airline reservation systems to make travel arrangements (ie Sabre); Responding to a range of airline/reservation questions (such as ticketing information, travel itineraries, airline confirmation codes, seat maps, flight status, airline availability and etc.
) from travelers, airline representatives and/or hotels; AND Resolving airline discrepancies, validating travel documents and/or perform other comparable actions.
NOTE:
Credit for experience is given based on a 40-hour workweek.
Part-time experience is credited on a part-time ratio, ie, working 20 hours per week for two months equals one month of experience.
No additional credit is given for overtime.
National Service Experience (ie, volunteer experience):
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (eg, Peace Corps, AmeriCorps) and other organizations (eg, professional; philanthropic; religious; spiritual; community, student, social).
Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
You will receive credit for all qualifying experience, including volunteer experience.
The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees.
If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.
Resumes must include the following:
Narrative description of duties with start and end dates (including the month and year) for work experience.
State the number of hours worked in a position (ie full-time or part-time).
If part-time, state the total number of hours worked per week.
Performance level (ie band or grade) You must meet the qualification requirements for this position no later than the closing date of the vacancy announcement.
Education.
Estimated Salary: $20 to $28 per hour based on qualifications.
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