Transportation Assistant
This Transportation Assistant position is located in the Systems Operation Control Section, Flight Operations Division, LE/FAMS, Transportation Security Administration (TSA), Department of Homeland Security (DHS). Duties include but are not limited to:
Processing and resolving calls related to discrepancies in airline flight schedules, cancellations, weather and maintenance delays, airport closures, and employee work schedules. Planning, developing and coordinating mission schedules nationwide using both automated and manual processes; ensuring that schedules conform to government regulations, departmental policies, and mission objectives. Implementing corrective action to change mission schedules based on such factors as, but not limited to, flight changes, duty reassignments, training schedules, special mission coverage requirements, and other special events. Utilizing multiple database applications in the overall process of planning and coordinating mission schedules to include entering and retrieving data, and the availability of staff resources and flights to meet mission demands, which are time sensitive and require immediate action. This position is also being announced through Public (US Citizens) procedures under Announcement #FAM-SOCD-20-760314-P. Candidates who wish to be considered under both Public (US Citizens) and Government-Wide procedures must apply to both announcements. To qualify for the SV-F Pay Band (equivalent to GS-9/10), you must have one year of specialized experience at the SV-E or GS-7/8 in the Federal service or equivalent experience in the private sector. Specialized experience is defined as experience that has equipped you with the knowledge, skills and abilities to successfully perform the duties of the position. Specialized experience is defined as:
Responding to a range of airline/reservation questions (such as ticketing information, travel itineraries, airline confirmation codes, seat maps, flight status, airline availability and etc.) from travelers, airline representatives and/or hotels; AND Resolving airline discrepancies or issues (i.e., flight status, airline availability, travel itineraries) and/or validating travel documents. NOTE:
Credit for experience is given based on a 40-hour workweek. Part-time experience is credited on a part-time ratio, i.e., working 20 hours per week for two months equals one month of experience. No additional credit is given for overtime. National Service Experience (i.e., volunteer experience):
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Resumes must include the following:
Narrative description of duties with start and end dates (including the month and year) for work experience. State the number of hours worked in a position (i.e. full-time or part-time). If part-time, state the total number of hours worked per week. Performance level (i.e. band or grade) You must meet the qualification requirements for this position no later than the closing date of the vacancy announcement.
Estimated Salary: $20 to $28 per hour based on qualifications.
Processing and resolving calls related to discrepancies in airline flight schedules, cancellations, weather and maintenance delays, airport closures, and employee work schedules. Planning, developing and coordinating mission schedules nationwide using both automated and manual processes; ensuring that schedules conform to government regulations, departmental policies, and mission objectives. Implementing corrective action to change mission schedules based on such factors as, but not limited to, flight changes, duty reassignments, training schedules, special mission coverage requirements, and other special events. Utilizing multiple database applications in the overall process of planning and coordinating mission schedules to include entering and retrieving data, and the availability of staff resources and flights to meet mission demands, which are time sensitive and require immediate action. This position is also being announced through Public (US Citizens) procedures under Announcement #FAM-SOCD-20-760314-P. Candidates who wish to be considered under both Public (US Citizens) and Government-Wide procedures must apply to both announcements. To qualify for the SV-F Pay Band (equivalent to GS-9/10), you must have one year of specialized experience at the SV-E or GS-7/8 in the Federal service or equivalent experience in the private sector. Specialized experience is defined as experience that has equipped you with the knowledge, skills and abilities to successfully perform the duties of the position. Specialized experience is defined as:
Responding to a range of airline/reservation questions (such as ticketing information, travel itineraries, airline confirmation codes, seat maps, flight status, airline availability and etc.) from travelers, airline representatives and/or hotels; AND Resolving airline discrepancies or issues (i.e., flight status, airline availability, travel itineraries) and/or validating travel documents. NOTE:
Credit for experience is given based on a 40-hour workweek. Part-time experience is credited on a part-time ratio, i.e., working 20 hours per week for two months equals one month of experience. No additional credit is given for overtime. National Service Experience (i.e., volunteer experience):
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Resumes must include the following:
Narrative description of duties with start and end dates (including the month and year) for work experience. State the number of hours worked in a position (i.e. full-time or part-time). If part-time, state the total number of hours worked per week. Performance level (i.e. band or grade) You must meet the qualification requirements for this position no later than the closing date of the vacancy announcement.
- Department:
2102 Transportation Clerk And Assistant - Salary Range:
$48,165 to $72,326 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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