Cloud Support Engineer I - Database, AWS Support
As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed.
You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.
The Database role supports a broad range of Database technologies hosted here at AWS, including Amazon Aurora, AWS Database Migration Service, Oracle, PostgreSQL, DocumentDB, SQL Server, MySQL, MariaDB and more which are used by our customers as cost-effective and highly realiable database solutions to power their mission critical applications.
Key job responsibilitiesYour day as a Cloud Support Engineer will include, but not be limited to, the following activities.
o You will be primarily responsible for solving customer's cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue.
o You will drive initiatives that improve support-related processes and our customers' experience.
These can include tutorials, how-to videos, technical articles, trainings, among others.
o You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.
o You will be continuously learning groundbreaking technologies, and developing new technical skills and other professional competencies.
o You will act as interviewer in hiring processes, and coach/mentor new team members.
This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis.
Schedules may align to Sunday - Thursday, Tuesday - Saturday or Monday - Friday.
About the teamAWS Support Engineering is a customer-facing global organization that provides technical support to our customers as well as our internal teams.
As a member our team, you will be at the forefront of this transformational technology, operating on a follow-the-sun model.
You will be assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications.
We are open to hiring candidates to work out of one of the following locations:
Herndon, VA, USA.
Estimated Salary: $20 to $28 per hour based on qualifications.
You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.
The Database role supports a broad range of Database technologies hosted here at AWS, including Amazon Aurora, AWS Database Migration Service, Oracle, PostgreSQL, DocumentDB, SQL Server, MySQL, MariaDB and more which are used by our customers as cost-effective and highly realiable database solutions to power their mission critical applications.
Key job responsibilitiesYour day as a Cloud Support Engineer will include, but not be limited to, the following activities.
o You will be primarily responsible for solving customer's cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue.
o You will drive initiatives that improve support-related processes and our customers' experience.
These can include tutorials, how-to videos, technical articles, trainings, among others.
o You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.
o You will be continuously learning groundbreaking technologies, and developing new technical skills and other professional competencies.
o You will act as interviewer in hiring processes, and coach/mentor new team members.
This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis.
Schedules may align to Sunday - Thursday, Tuesday - Saturday or Monday - Friday.
About the teamAWS Support Engineering is a customer-facing global organization that provides technical support to our customers as well as our internal teams.
As a member our team, you will be at the forefront of this transformational technology, operating on a follow-the-sun model.
You will be assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications.
We are open to hiring candidates to work out of one of the following locations:
Herndon, VA, USA.
Estimated Salary: $20 to $28 per hour based on qualifications.
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