Client Services Coordinator
Herndon, VA Herndon, VA Full-time Full-time $59,000 a year $59,000 a year Great that you're thinking about a career with BSI! Do you believe the world deserves excellence? As the leading global business standards company BSI helps 80,000 clients worldwide to improve their businesses.
We work with thousands of organizations which range from the world's largest most successful brands to small local businesses.
Overview The Client Services Coordinator is part of the global Medical Device Operations team, coordinating the delivery of medical device CE Marking and other certification services to BSI clients worldwide.
Administrative ability, attention to detail, and a customer service mindset are key attributes for this role.
This is a hybrid full-time position located in our Herndon, VA office.
Essential
Responsibilities:
Processing applications in SAP software system Drafting and issuing certificates Suspending/cancelling certificates Audit scheduling Invoicing Generating work orders/references Managing and processing internal workflows Assisting technical teams with tasks related to achieving and maintaining certification Supporting the Operations team in process improvement projects Supporting the Finance team in data verification and resolving client queries Actioning reports issued by the Operations and Finance teams Supporting the Technology Team leader in the smooth running of the team's affairs and support other teams' client service coordinators as required Education/
Qualifications:
Have achieved your High School diploma or higher degree Demonstrate at least two years of experience with invoicing, query resolution and complaints handling Want to proactively develop a basic understanding of medical device certification and production system controls.
These relate to a defined range of conformity certification schemes within a particular technological discipline.
Computer literate and familiar with commonly used software tools (e.
g.
Windows, and Microsoft Suite (Excel, Word, Outlook) and ability to quickly learn BSI systems/software Excellent interpersonal and communication skills, both written and oral, internally and externally and at junior and senior levels The salary for this position is $59,000 annually; actual compensation is based on various factors, including but not limited to, the candidate's competencies, level of experience, education, location, divisional budget and internal peer compensation comparisons.
BSI offers a competitive salary, group-sponsored health and dental, short-term and long-term disability, a company-matched 401k plan, company paid life insurance, 11 paid holidays and 4 weeks paid time off.
Our Excellence Behaviours:
Client-centric, Agile, Collaborative.
These three behaviours represent how we do things at BSI.
They help us ensure that BSI is a great place to work and a highly successful business.
BSI is an Equal Opportunity Employer and we are committed to diversity.
BSI is conducting face-to-face interviews where appropriate and possible.
If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
We work with thousands of organizations which range from the world's largest most successful brands to small local businesses.
Overview The Client Services Coordinator is part of the global Medical Device Operations team, coordinating the delivery of medical device CE Marking and other certification services to BSI clients worldwide.
Administrative ability, attention to detail, and a customer service mindset are key attributes for this role.
This is a hybrid full-time position located in our Herndon, VA office.
Essential
Responsibilities:
Processing applications in SAP software system Drafting and issuing certificates Suspending/cancelling certificates Audit scheduling Invoicing Generating work orders/references Managing and processing internal workflows Assisting technical teams with tasks related to achieving and maintaining certification Supporting the Operations team in process improvement projects Supporting the Finance team in data verification and resolving client queries Actioning reports issued by the Operations and Finance teams Supporting the Technology Team leader in the smooth running of the team's affairs and support other teams' client service coordinators as required Education/
Qualifications:
Have achieved your High School diploma or higher degree Demonstrate at least two years of experience with invoicing, query resolution and complaints handling Want to proactively develop a basic understanding of medical device certification and production system controls.
These relate to a defined range of conformity certification schemes within a particular technological discipline.
Computer literate and familiar with commonly used software tools (e.
g.
Windows, and Microsoft Suite (Excel, Word, Outlook) and ability to quickly learn BSI systems/software Excellent interpersonal and communication skills, both written and oral, internally and externally and at junior and senior levels The salary for this position is $59,000 annually; actual compensation is based on various factors, including but not limited to, the candidate's competencies, level of experience, education, location, divisional budget and internal peer compensation comparisons.
BSI offers a competitive salary, group-sponsored health and dental, short-term and long-term disability, a company-matched 401k plan, company paid life insurance, 11 paid holidays and 4 weeks paid time off.
Our Excellence Behaviours:
Client-centric, Agile, Collaborative.
These three behaviours represent how we do things at BSI.
They help us ensure that BSI is a great place to work and a highly successful business.
BSI is an Equal Opportunity Employer and we are committed to diversity.
BSI is conducting face-to-face interviews where appropriate and possible.
If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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