Field Service Manager
Come join our team! At Integrated Security Technologies, Inc.
(IST), we are committed to our company's core values of Passion, Collaboration, Innovation and Adaptability.
With offices throughout the United States, we are a premier cyber and physical security specialty contractor, and we are growing at a rapid pace.
We have a wide range of talented and experienced employees that deliver cutting edge technology solutions to meet our customers' ever-changing needs.
We secure the facilities and networks of the world's leading brands and are recognized leaders in the physical and IT security, cyber, and managed services industries.
We handle signs, installs and services integrated electronic and physical security systems such as access control, intrusion detection, video surveillance, physical barriers, etc.
for government and commercial entities.
IST offers a rewarding career, great benefits, and the chance to learn and work with the best in the industry.
The Service Manager is responsible for providing leadership and direction to assigned staff and implementing action plans for their team.
The Service Manager manages the overall execution and performance of their staff and ensures all goals are met.
The Service Manager will work in accordance with the organization's office policies and procedures.
Duties and Responsibilities Supervise the activities and performance of all Service technicians; provide technical support, expertise, leadership, and accountability for staff in assigned geographic area or location Plan, organize, manage, schedule, and control all daily activities of assigned staff Support the organization in maintaining an effective organization committed to customer and employee satisfaction and profitable growth Establish goals and development plans for all direct reports; evaluate employee performance and work Communicate management directives to staff and ensure compliance (time reporting, field documentation daily reports, etc.
) Works with construction team, engineering, and third-party groups for task order closeouts Engage company resources to resolve customer issues within contract scope and recognizes issues outside of contract scope for proper escalation Firstline support and guidance for newer and all technical staff Responsible for maintaining effective customer communications and to ensure contractual obligations are fulfilled while quickly resolving customer complaints concerning issues, thereby minimizing customer concerns, and enhancing customer relations Ensure that fair and effective performance measures are assigned, and that employees are motivated to achieve and / or exceed their assigned goals and objectives utilizing sound management tools and practices Requirements High school diploma or equivalent is required Must possess a current state issued driver's license Must possess or be able to obtain a top secret security clearance Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment Minimum of five (5) years of relevant experience Proficient with MS Office Suite (Teams, Excel, Outlook, PowerPoint, Project, SharePoint, and Word) Ability to establish and maintain effective working relationships with both internal staff and external customers Able to manage multiple tasks while meeting strict deadlines Detail-oriented and organized Strong, planning and reporting skills Possess excellent oral and written communication, and follow-up skills Strong analytical and decision-making abilities Self-motivated with the ability to motivate and influence others Ability to manipulate, navigate and utilize electronic web-based service tools to manage all facets of service delivery/productivity/efficiency Benefits Health, dental, and vision coverage Life insurance 401 (k) w/company match Vacation Paid Holidays Sick Days We are an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, creed, sex, age, national origin, disability, Veteran status, or any other category protected by federal, state, or local laws.
Recommended Skills Analytical Attention To Detail Construction Customer Communications Management Customer Relationship Management Decision Making Estimated Salary: $20 to $28 per hour based on qualifications.
(IST), we are committed to our company's core values of Passion, Collaboration, Innovation and Adaptability.
With offices throughout the United States, we are a premier cyber and physical security specialty contractor, and we are growing at a rapid pace.
We have a wide range of talented and experienced employees that deliver cutting edge technology solutions to meet our customers' ever-changing needs.
We secure the facilities and networks of the world's leading brands and are recognized leaders in the physical and IT security, cyber, and managed services industries.
We handle signs, installs and services integrated electronic and physical security systems such as access control, intrusion detection, video surveillance, physical barriers, etc.
for government and commercial entities.
IST offers a rewarding career, great benefits, and the chance to learn and work with the best in the industry.
The Service Manager is responsible for providing leadership and direction to assigned staff and implementing action plans for their team.
The Service Manager manages the overall execution and performance of their staff and ensures all goals are met.
The Service Manager will work in accordance with the organization's office policies and procedures.
Duties and Responsibilities Supervise the activities and performance of all Service technicians; provide technical support, expertise, leadership, and accountability for staff in assigned geographic area or location Plan, organize, manage, schedule, and control all daily activities of assigned staff Support the organization in maintaining an effective organization committed to customer and employee satisfaction and profitable growth Establish goals and development plans for all direct reports; evaluate employee performance and work Communicate management directives to staff and ensure compliance (time reporting, field documentation daily reports, etc.
) Works with construction team, engineering, and third-party groups for task order closeouts Engage company resources to resolve customer issues within contract scope and recognizes issues outside of contract scope for proper escalation Firstline support and guidance for newer and all technical staff Responsible for maintaining effective customer communications and to ensure contractual obligations are fulfilled while quickly resolving customer complaints concerning issues, thereby minimizing customer concerns, and enhancing customer relations Ensure that fair and effective performance measures are assigned, and that employees are motivated to achieve and / or exceed their assigned goals and objectives utilizing sound management tools and practices Requirements High school diploma or equivalent is required Must possess a current state issued driver's license Must possess or be able to obtain a top secret security clearance Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment Minimum of five (5) years of relevant experience Proficient with MS Office Suite (Teams, Excel, Outlook, PowerPoint, Project, SharePoint, and Word) Ability to establish and maintain effective working relationships with both internal staff and external customers Able to manage multiple tasks while meeting strict deadlines Detail-oriented and organized Strong, planning and reporting skills Possess excellent oral and written communication, and follow-up skills Strong analytical and decision-making abilities Self-motivated with the ability to motivate and influence others Ability to manipulate, navigate and utilize electronic web-based service tools to manage all facets of service delivery/productivity/efficiency Benefits Health, dental, and vision coverage Life insurance 401 (k) w/company match Vacation Paid Holidays Sick Days We are an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, creed, sex, age, national origin, disability, Veteran status, or any other category protected by federal, state, or local laws.
Recommended Skills Analytical Attention To Detail Construction Customer Communications Management Customer Relationship Management Decision Making Estimated Salary: $20 to $28 per hour based on qualifications.
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