Customer Service Manager (CSM), TCSS - ADC Concierge
Job summaryDo you enjoy helping U.
S.
Intelligence Community agencies implement innovative cloud computing solutions and solve technical problems? Would you like to do this using the latest cloud computing technologies? Do you have a knack for helping these groups understand application architectures and integration approaches, and the consultative and leadership skills to launch a project on a trajectory to success? Are you familiar with security best practices for applications, servers, and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology platform? Amazon.
com was recently voted #5 most admired company in the US, #1 most innovative, and # 1 in Customer Service.
Amazon's technology business has a history and tradition of leading the world in Web-related technologies and services.
Now, with Amazon Web Services (AWS) you have the chance to help individuals and businesses take their computing infrastructures and applications into the Cloud.
As a member of the AWS Support team, you will be at the forefront of Cloud technologies with interactions with the full breadth of AWS services.
You will be surrounded by people that are incredibly smart, passionate about cloud computing, and believe that world class support is critical to customer success.
AWS Customer Service provides global support to a wide range of commercial and government customers as they build mission-critical applications on top of AWS services such as Amazon EC2 and Amazon S3.
We are seeking an experienced Customer Service Manager (CS Manager) to join our team to develop, manage, and support a team of specialists who serve our customers.
This manager should be located in the DC Metro area to easily support a workforce within the Eastern Standard Time (EST) timezone.
As a CSM, you will manage other individual contributors to ensure that they are adequately trained and supported.
You will ensure that accuracy and standards are maintained and that risks and mitigation strategies are communicated across a globally distributed organization.
You will own individual and team performance expectations and goals; provide individual coaching feedback sessions; maintaining and improving quality and throughput; and monitoring productivity to meet the goals.
It will be expected that you develop strong understanding of the space, so that you can develop a strategy (rethinking and creating) to provide world-class customer experience in a rapidly changing, complex and connected environment.
This specific role is focused on improving the customer experience by leading a team that owns outlier situations with no clear path to resolution.
This team supports external and internal customers and will require the ability to identify and address trends that negatively impact the customer experience.
This role is supporting cloud computing customers, so the individual will have to demonstrate a technology affinity to be successful.
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Estimated Salary: $20 to $28 per hour based on qualifications.
S.
Intelligence Community agencies implement innovative cloud computing solutions and solve technical problems? Would you like to do this using the latest cloud computing technologies? Do you have a knack for helping these groups understand application architectures and integration approaches, and the consultative and leadership skills to launch a project on a trajectory to success? Are you familiar with security best practices for applications, servers, and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology platform? Amazon.
com was recently voted #5 most admired company in the US, #1 most innovative, and # 1 in Customer Service.
Amazon's technology business has a history and tradition of leading the world in Web-related technologies and services.
Now, with Amazon Web Services (AWS) you have the chance to help individuals and businesses take their computing infrastructures and applications into the Cloud.
As a member of the AWS Support team, you will be at the forefront of Cloud technologies with interactions with the full breadth of AWS services.
You will be surrounded by people that are incredibly smart, passionate about cloud computing, and believe that world class support is critical to customer success.
AWS Customer Service provides global support to a wide range of commercial and government customers as they build mission-critical applications on top of AWS services such as Amazon EC2 and Amazon S3.
We are seeking an experienced Customer Service Manager (CS Manager) to join our team to develop, manage, and support a team of specialists who serve our customers.
This manager should be located in the DC Metro area to easily support a workforce within the Eastern Standard Time (EST) timezone.
As a CSM, you will manage other individual contributors to ensure that they are adequately trained and supported.
You will ensure that accuracy and standards are maintained and that risks and mitigation strategies are communicated across a globally distributed organization.
You will own individual and team performance expectations and goals; provide individual coaching feedback sessions; maintaining and improving quality and throughput; and monitoring productivity to meet the goals.
It will be expected that you develop strong understanding of the space, so that you can develop a strategy (rethinking and creating) to provide world-class customer experience in a rapidly changing, complex and connected environment.
This specific role is focused on improving the customer experience by leading a team that owns outlier situations with no clear path to resolution.
This team supports external and internal customers and will require the ability to identify and address trends that negatively impact the customer experience.
This role is supporting cloud computing customers, so the individual will have to demonstrate a technology affinity to be successful.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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