ServiceNow Developer/Administrator at Serco in Herndon, VA
Position Description If you would love a challenging position working on projects supporting Centers for Medicare and Medicaid (CMS), then Serco has a great opportunity for you! Serco, Inc is searching for a ServiceNow Developer/Administrator to work with a dynamic team, supporting our CMS program. Bring your expertise and collaborative skills to make an impact towards your career. Serco supports the Centers for Medicare & Medicaid Services, a federal agency within the United States Department of Health and Human Services that administers the Medicare program and works in partnership with state governments to continue supporting eligibility determinations for consumers purchasing health insurance through the Federal Health Insurance Exchanges. You will be part of a 100
member team that works closely with the customer and other Serco teams to deliver quality systems. The team has received an Excellent rating and has been recognized by the Department of Health and Human Services for their outstanding contributions to the contract and program. Our ServiceNow Developer/Administrator will play a key role in maturing the client's ServiceNow platform, and as a result, the client's service management practice. This individual will be the technical design lead for ServiceNow code and architecture, and work with key business units and process managers in order to build solutions and processes, supporting maintenance, continual service improvement, and new capabilities on the ServiceNow platform. In this role, you will:
Be the chief technical designer for ServiceNow code and architecture, responsible for overall ServiceNow code quality Design, prototype, implement, test, and deploy business rules, technical solutions, such as client scripts, UI pages/actions/policies, scheduled job, import sets and transform maps, ACLs and notifications Develop custom integration components (SSO, CMDB, SAS connectors etc.) and integrate legacy systems with ServiceNow using mid-server, web services, chatops, email and other relevant technologies Develop existing and custom applications within ServiceNow including integrations with other applications Have hands-on experience in Service Catalog/Service Portal modules Create and use update sets to move customizations between ServiceNow instances Design for and maintain a highly available and recoverable environment Provide administrative ServiceNow support, including advanced support via troubleshooting, implementing bug fixes and root cause analysis Document, maintain and update policies, procedures and controls for the operation of the ServiceNow platform and its SDLC Responsible for reviewing requirements to ensure that they are provided in sufficient detail to be accurately estimated Work with process managers to fully understand business functionality, pain points, and areas of improvements Commit to the continuous improvement and learning of development and ServiceNow best practices, tools and technology Proactively keep ServiceNow skills current Manage and lead the development work of vendors and consulting staff Mentor and share technical knowledge with service management team Qualifications To be successful in this role, you will have:
Bachelor's Degree and 5-7 years of related experience. 3
years of experience of ServiceNow development 3
years of experience in IT service management process design ServiceNow System Admin Certification Overarching understanding of ServiceNow Enterprise product suite Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including:
ServiceNow API's, SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS Ability to apply business concepts into a technical solution Web portal development skills, such as HTML, CSS, Angular JS, bootstrap Experience implementing the following Core Process Areas:
Incident, Problem, Change, Service Catalog, Request, and CMDB Ability to create reports using the standard reporting engine, plus metrics and SLAs Follow ServiceNow best practices (including scripting, security, implementation) Display aptitude in learning new modules based on training materials Experience with collaboration across functional borders enterprise-wise (i.e. within and outside of IT) Clear written and verbal communication skills ITIL foundation certification US Citizenship Required Additional desired skills and
Experience:
ServiceNow Certified Application Developer 3
years ServiceNow administration in an enterprise environment 5
years of experience of ServiceNow development 5
years of experience in IT Service Management process design ITIL Intermediate certification Excellent interpersonal, communication, collaboration and documentation skills Asset management experience Experience in a healthcare domain Passion for providing excellent service to all internal customers Company Overview
Salary Range:
$80K -- $100K
Minimum Qualification
System & Network Administration, Software DevelopmentEstimated Salary: $20 to $28 per hour based on qualifications.
member team that works closely with the customer and other Serco teams to deliver quality systems. The team has received an Excellent rating and has been recognized by the Department of Health and Human Services for their outstanding contributions to the contract and program. Our ServiceNow Developer/Administrator will play a key role in maturing the client's ServiceNow platform, and as a result, the client's service management practice. This individual will be the technical design lead for ServiceNow code and architecture, and work with key business units and process managers in order to build solutions and processes, supporting maintenance, continual service improvement, and new capabilities on the ServiceNow platform. In this role, you will:
Be the chief technical designer for ServiceNow code and architecture, responsible for overall ServiceNow code quality Design, prototype, implement, test, and deploy business rules, technical solutions, such as client scripts, UI pages/actions/policies, scheduled job, import sets and transform maps, ACLs and notifications Develop custom integration components (SSO, CMDB, SAS connectors etc.) and integrate legacy systems with ServiceNow using mid-server, web services, chatops, email and other relevant technologies Develop existing and custom applications within ServiceNow including integrations with other applications Have hands-on experience in Service Catalog/Service Portal modules Create and use update sets to move customizations between ServiceNow instances Design for and maintain a highly available and recoverable environment Provide administrative ServiceNow support, including advanced support via troubleshooting, implementing bug fixes and root cause analysis Document, maintain and update policies, procedures and controls for the operation of the ServiceNow platform and its SDLC Responsible for reviewing requirements to ensure that they are provided in sufficient detail to be accurately estimated Work with process managers to fully understand business functionality, pain points, and areas of improvements Commit to the continuous improvement and learning of development and ServiceNow best practices, tools and technology Proactively keep ServiceNow skills current Manage and lead the development work of vendors and consulting staff Mentor and share technical knowledge with service management team Qualifications To be successful in this role, you will have:
Bachelor's Degree and 5-7 years of related experience. 3
years of experience of ServiceNow development 3
years of experience in IT service management process design ServiceNow System Admin Certification Overarching understanding of ServiceNow Enterprise product suite Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including:
ServiceNow API's, SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS Ability to apply business concepts into a technical solution Web portal development skills, such as HTML, CSS, Angular JS, bootstrap Experience implementing the following Core Process Areas:
Incident, Problem, Change, Service Catalog, Request, and CMDB Ability to create reports using the standard reporting engine, plus metrics and SLAs Follow ServiceNow best practices (including scripting, security, implementation) Display aptitude in learning new modules based on training materials Experience with collaboration across functional borders enterprise-wise (i.e. within and outside of IT) Clear written and verbal communication skills ITIL foundation certification US Citizenship Required Additional desired skills and
Experience:
ServiceNow Certified Application Developer 3
years ServiceNow administration in an enterprise environment 5
years of experience of ServiceNow development 5
years of experience in IT Service Management process design ITIL Intermediate certification Excellent interpersonal, communication, collaboration and documentation skills Asset management experience Experience in a healthcare domain Passion for providing excellent service to all internal customers Company Overview
Salary Range:
$80K -- $100K
Minimum Qualification
System & Network Administration, Software DevelopmentEstimated Salary: $20 to $28 per hour based on qualifications.
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